Wasting Time With Lunatic Bloggers

man outside pay toilet
What's the flight attendant's cut to make change?

Remember our friends at Ryanair who made that comment last year?  We wrote in February 2009 that companies that called their customers names had little chance of succeeding in the long run.

That was in response to three different Ryanair employees criticizing Irish blogger Jason Roe.  The full quote was

It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won’t be happening again. Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel

Guess how they’re going to pull off decreasing air travel costs now?

According to a CNN report, the long awaited pay toilet on the plane may be coming to Europe soon.

We just wrote yesterday about Batchblue’s Batchbook program and over-servicing customers.  I can’t think of a better contrast against a company that wants to charge captive customers for using a toilet versus a company that delivers amazing service before collecting a penny.  Having modeled the ROI on service and retention for decades, I know I would bet on the smaller, startup company ahead of the one grabbing headlines by pushing its base price as low as possible.

Photo via sapphir3blu3

4 comments

  • suemillinocket

    suemillinocket

    Reply

    Are you freaking kidding me? I remember as a kid my mom would tell me to scoot under the doors of pay toilets – she thought they were cruel and unethical. Too bad you can't do that on a plane. What happens if you don't have the cash? I sure wouldn't want to sit in one of those seats…

  • George Bounacos

    George Bounacos

    Reply

    I was wondering about the cash thing too. Then there are folks who have whatever issues that require them to have access to a toilet. I have to believe the way that the ADA is written that the US government would never allow this on a US carrier.

    But it is amazing story of the contempt with which a company can treat a customer.

  • suemillinocket

    suemillinocket

    Reply

    Are you freaking kidding me? I remember as a kid my mom would tell me to scoot under the doors of pay toilets – she thought they were cruel and unethical. Too bad you can't do that on a plane. What happens if you don't have the cash? I sure wouldn't want to sit in one of those seats…

  • George Bounacos

    George Bounacos

    Reply

    I was wondering about the cash thing too. Then there are folks who have whatever issues that require them to have access to a toilet. I have to believe the way that the ADA is written that the US government would never allow this on a US carrier.

    But it is amazing story of the contempt with which a company can treat a customer.

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